FAQ
Frequently Asked Questions
Do You Ship Worldwide?
Yes, we ship worldwide. Shipping is via DHL EXPRESS to ensure that deliveries arrive safe, sound and within a few business days(depending on country/zone)
Shipping Times?
Once your order has been produced and dispatched, estimated delivery times are as follows:
- United Kingdom: 3–4 working days
- European Union: 7–12 working days
- Rest of World: 10–12 working days
These delivery times are guidelines only and are not guaranteed.
Once an order has been dispatched, delivery times are outside our control and may be affected by courier networks, customs processing, local postal services or other external factors.
Will My Original Painting Be Hand-Signed?
Yes, all original paintings arrive hand-signed together with a Certificate of Authenticity.
What Is The Difference Between A Print And An Original?
Original art is art that was created by the artist, by hand. It's a one-of-a-kind.
A print is a high-quality image reproduction of an original artwork, that is then printed onto a new material like paper or canvas . Art prints allow people to own and enjoy a copy of an artwork that may not be accessible or affordable in its original form.
What Is A Commission?
Commissioning art is the process of hiring an artist to create an original piece/pieces of artwork, based on certain requests.
How Do I Get Onto Your Commissioning Waitlist?
My commissions are closed at the moment, as right now I'm dedicated to creating unique, one-of-a-kind pieces and I am focused on releasing new collections regularly.
However, if you would like to be the first one to know about any future commission openings, new collections and/or exclusive releases subscribe to my mailing list.
If you’d like to join my mailing list please do enter your email in the box below or email to: biankawhite.art@hotmail.com and we will get you added.
Do You Offer Payments Plans?
No. Unfortunately we do not offer payments plans.
Where Can I Find My Order Confirmation?
You will receive an automated email with your order number once you place an order. Often then emails can end up in your junk. If you cannot find it in your junk or have accidentally deleted it, please email us so that we can resend it to you.
What Are The Shipping And Taxes Fees?
UK: Prices listed include UK VAT, as required for UK customers. Shipping is calculated at checkout.(depending on the artwork size and weight)
International : Prices listed include UK VAT, as required for UK customers. Shipping is calculated at checkout. (depending on artwork size and weight)
If you’re ordering from outside the UK, local customs in your country may apply import duties or taxes once the artwork arrives. These charges aren’t included at checkout and are handled by your local postal service or courier.
Every country is a little different — We recommend checking with your local customs office if you’re unsure about potential fees! If you have questions, we’re happy to try our best to help and guide you.
Can I Change/Cancel My Order?
If you've changed your mind about your order please get in touch as soon as possible via email.
If you let us know before your order goes into production and before your order has been dispatched, we will cancel and refund you in full.
Once the order has been processed we are unfortunately unable to change or cancel it.
You can still return a standard item within 14 days of receiving it. To initiate a return, please contact us at biankawhite.art@hotmail.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You arrange and pay for the return, the artwork should be unused and in its original condition and packaging, we refund you once it reaches us after examination.
For orders shipped outside the EU and UK, a full refund is only available if you cancel before production. Once in production or dispatched, postage is non-refundable.
Please find more details in our Refund Policy.
Couldn't find your answer?
Send your question directly to us and we will be happy to help.